6 Ways Consolidation Creates Citizen Experience Success

Around the world, municipal agencies are trying to manage high service expectations from constituents. They are striving to do more – for more – with limited resources. And they are taking steps to ensure their efforts are meaningful and transparent. Consolidation may be one of the most reliable ways to achieve those goals. This lean […]

The Best Ways to Promote Happy Staff and Customers for Improved CX

Customer experience and employee satisfaction are two sides of the same coin. Happy customers correlate to increased employee engagement and retention, customer service and sales. When employees are happier and more productive, customer satisfaction and revenue generating activities go up. This cycle is particularly vital in the healthcare, retail, finance and government sectors, in which […]

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