Why Omnichannel Banking Matters Now More Than Ever

Already in 2015-2016, the banking industry reached a tipping point. The number of people using mobile banking applications surpassed the number of customers still going to their local branch to take care of their regular needs. Likely as a consequence of the growing number of new digital banking users, the number of bank branches in […]

The Best Ways to Promote Happy Staff and Customers for Improved CX

Customer experience and employee satisfaction are two sides of the same coin. Happy customers correlate to increased employee engagement and retention, customer service and sales. When employees are happier and more productive, customer satisfaction and revenue generating activities go up. This cycle is particularly vital in the healthcare, retail, finance and government sectors, in which […]

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